Israt Jahan Bintey Alam
Inbound Customer Service Representative @HOFF
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WORK HISTORY
Inbound Customer Service Representative @HOFF
London, GB
Assisted customers in selecting suitable products based on their preferences, needs, and lifestyle🧠 Maintained in-depth knowledge of product features, materials, and benefits to provide expert guidance🤝 Delivered a personalized shopping experience by understanding customer tastes and offering tailored recommendations Supported customers in making confident purchasing decisions, contributing to increased satisfaction and conversion rates🧾 Ensured accurate processing of customer selections and maintained high standards of service throughout the buying journey Communicated product availability, sizing, and styling options clearly and professionally Stayed updated on new arrivals, seasonal trends, and brand updates to enhance customer interactions Upheld Hoff’s brand values by delivering exceptional service and fostering customer loyalty
EDUCATION
The University of Bolton
Doctor of Philosophy - PhD, International Finance
Asean Online Education AOE
PGD, Human Resources Development
Kuala Lumpur University of Science and Technology (KLUST)
Bachelor's degree, Entrepreneurship/Entrepreneurial Studies
Ulster University
MSc International Business with Human Resource Management with Advanced Practice , Human Resources Management and Services
Ulster University
Master of Science, Human Resources Management/Personnel Administration, General
Kuala Lumpur University of Science and Technology (KLUST)
Bachelor of Business Administration, Human Resources Management/Personnel Administration, General
SKILLS
ABOUT ISRAT JAHAN BINTEY ALAM
With a dynamic background spanning human resources, recruitment, and customer service, I…
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