Israel Izzy Smith

About Israel Izzy Smith

Israel is a customer-obsessed and results-oriented professional with an extensive background in Program Management, Digital Marketing and Enterprise Operations Technology, having worked at industry giants such as Microsoft, Amazon, Google, Citibank, and Bank of America. Throughout his ongoing career, Israel has demonstrated a remarkable ability to lead teams in understanding and addressing customer problems, thereby creating products that deliver significant value both to customers and the business.As a proven program management leader, Israel has a distinguished track record of delivering cutting-edge technology and innovative solutions from concept through development, introduction, and market availability. His expertise lies in transforming complex ideas into tangible, market-ready products that not only meet but exceed customer expectations.Israel\'s tenure at some of the world\'s leading companies has equipped him with a deep understanding of the intricacies of product development and enterprise operations. His strategic approach to product management ensures that every initiative he leads is grounded in a thorough understanding of customer needs and market dynamics, ultimately driving business growth and enhancing customer satisfaction.Israel is passionate about fostering a customer-centric culture within his teams, encouraging them to immerse themselves in the customer\'s perspective. This approach not only leads to the creation of superior products but also ensures sustained business value and competitive advantage in the marketplace.Specialty Areas of Focus:Program Management | Product Management | Data Visualization | Product Roadmapping | Employee Experience | Product Design | Product Leadership | Bug testing | Strategic Planning | Product Leadership | Facilitation | Workforce Diversity & Inclusion | Performance Management | Leadership Training & Development | Taxonomies | Leadership Coaching | Marketing Strategy | Digital Marketing | SEO | UAT

Experience

1. Senior Technical Program Manager, Gdata

   Google Operations Center

   Jan 2025 — Present

   GOC focuses on re-imagining customer support and operational excellence by providing technical skill and deep product expertise to improve the experience for Google\'s users and employees. • Managed the development and deployment of a major corporate effort to migrate legacy support case classification to an AI-driven model, achieving an estimated annual reduction of manual hours.• Led 7+ critical workstreams (including Case Data Validation, Governance, Mapping, Definitions Management, AI Machine Learning (ML)Ops Coordination, etc.) delivering a 91% machine learning classification accuracy and reduced manual routing time by 60%.• Drove a 50% efficiency improvement for Enterprise Program Management Office (EPMO) in PCM request handling by designing and implementing a unique intake and triage process, effectively reducing non-value-add time by approx. 1.5 hours per request.• Spearheaded the development and implementation of several comprehensive documents including Standard Operating Procedure (SOP),Business Requirements Documents (BRDs), project initiation, Stakeholder Management guide & Registry, closeout phases for AI model integration, etc. leading to increased clarity.

Education

• Tennessee State University

  BSE, Computer Science

• Horn Lake High School

  High School, Graduate

• Harvard Business School

  Virtual Venture In Management Program (VVMP) Pre-MBA Program & VPE Participant

  2020 — 2020

Skills

• Programming
• Linux
• Training
• Web Development
• Software Development
• Android
• Php
• Physical Security
• Python
• Postgresql
• Database Design
• Information Security
• Vehicles
• Security Operations
• Phpmyadmin
• Mysql
• Software Engineering
• Software Design
• Unix
• Unity3d
• Network Security
• Javascript
• Databases
• Database Development
• Process Engineering
• C++
• C
• Rapid Application Development
• Gimp
• Unityscript
• Security Clearance
• Close Quarters Combat Training
• Swat
• Infosec
• Opsec
• Offensive Driving
• Armored Fighting Vehicle Training
• Tactical Driving
• Operations Training
• Logistics Management