Ismail Q.
Deputy Transport Manager @Tottenham Hotspur Football Club
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WORK HISTORY
Deputy Transport Manager @Tottenham Hotspur Football Club
Responsibilities• Lead event-day transport and parking operations for Premier League fixtures, major concerts, NFL games, high-risk matches, Champions League fixtures, and European Cup winners’ parades.• Manage 140+ operational staff on major events and 10 casual staff year-round, overseeing deployment, development, and performance.• Plan complex traffic management, road closures, escorted fan movements, and contingency shuttle operations.• Collaborate with internal teams, local authorities, police, and contractors to deliver safe, efficient, risk-aware operations.• Oversee Bag Drop operations, optimising locations, staff allocation, and guest flow.• Partner with analysts and developers to enhance ParkLive, fixing bugs, improving UX, and delivering new features for staff and guests.• Digitise parking workflows and internal processes to streamline operations, improve accuracy, and reduce manual workload.• Use Excel and digital tools to plan budgets, track metrics, and forecast staffing and logistics needs.• Provide pre-event briefings, live operational updates, and post-event analysis to internal teams and senior leadership.• Experiment with AI tools to improve reporting, documentation, and workflow efficiency.Key Achievements• Delivered major concerts, NFL fixtures, Champions League games, European Cup winners’ parades, and high-risk football matches without incident.• Successfully executed North London derbies with police-led escorted fan movements.• Implemented ParkLive enhancements and digital parking workflows, improving admin efficiency and guest experience.• Developed Excel-based frameworks for staffing, logistics planning, and reporting.• Strengthened cross-department coordination through centralised documentation and improved communication.• Supported the stadium’s expanded event licence, enabling safe delivery of up to 30 non-football events per year.
EDUCATION
Wembley High Technology College
GCSEs
Ealing, Hammersmith & West London College
A-Levels
Royal Holloway, University of London
Bachelor of Science (BSc)
SKILLS
ABOUT ISMAIL Q.
As Deputy Transport Manager at Tottenham Hotspur FC, I lead the implementation of our Local Area Management Plan and oversee all transport operations at our world-class stadium, ensuring seamless experiences for players, staff, and guests.With experience as Duty Manager at AELTC Wimbledon and Event Operations Manager at CSP Ltd, I bring expertise in large-scale event management, team leadership, and operational excellence. My ability to solve complex challenges under pressure allows me to create efficient and memorable experiences for all stakeholders.Recognised for my customer service, I take pride in delivering outstanding service through meticulous planning and execution. I also take pride in finding new technology to improve the user experience for our guests and enjoy working closely with our developers on current systems to push fixes and updates that make everyone’s experience more enjoyable. Proficient in English and Arabic, I combine linguistic skills with operational insight to enhance communication and collaboration.The mission that drives me is creating unforgettable experiences through meticulous planning and execution, and I am on the lookout for opportunities that champion innovation, collaboration, and continuous learning within diverse and forward-thinking environments.
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