Ismail Molla

Manager-service Sales @Rittal India

Kolkata, IN

Manager – Service sales (West Bengal, Odisha, Jharkhand, Bihar, Chhattisgarh, North East, Bangladesh)*Industry:* HVAC (Heating, Ventilation, and Air Conditioning)*Job Overview:* An Air Conditioning Service Sales professional is responsible for promoting and selling spare parts, AC maintenance, repair, installation, and AMC (Annual Maintenance Contract) services to the industrial clients. The role involves lead generation, customer engagement, and achieving sales targets while ensuring customer satisfaction.*Key Responsibilities:* 1.*Sales & Business Development:*- Identify potential customers for spare parts, AC servicing, repairs, and installations- Promote AMC (Annual Maintenance Contracts) and service packages- Meet or exceed monthly/quarterly sales targets. 2.*Client Acquisition & Relationship Management:*- Generate leads through cold calling, referrals, field visits, and digital marketing- Conduct product/service presentations and negotiate contracts- Maintain long-term relationships with clients for repeat business. 3.*Technical Knowledge & Consultative Selling:*- Understand different types of AC systems - Provide customized solutions based on customer needs- Coordinate with technicians to ensure service quality. 4.*Market Research & Competitor Analysis:*- Monitor industry trends and competitor offerings- Adjust sales strategies based on market demands. 5.*Documentation & Reporting:*- Prepare sales proposals, quotations, and service agreements- Maintain records of sales activities and customer interactions in CRM.

Acharya Jagadish Chandra Bose Polytechnic

Diploma in electrical engineering , Electical