Ismail Khan

Experience

1. HR Service Delivery Specialist

   Rio Tinto

   Oct 2023 — Present · Gurugram, IN

   Spearheading end-to-end HR operations in Workday, ensuring 100% accuracy in employee data management, seamless leave and absence tracking, and efficient performance management workflows.• Providing hands-on support to employees, enhancing their HR system experience and improving TAT.• Managing HR case resolution through ServiceNow, handling 300+ employee inquiries per month with a 100% resolution rate within SLA, significantly enhancing HR efficiency and employee satisfaction.• Conduct quarterly data audits, identifying and correcting discrepancies, leading to error-free HR record-keeping.• Led the transition from SAP to Workday, ensuring seamless system migration and data integrity, Conducted training sessions for new recruits on Workday functionalities.• Partner with cross-functional teams to streamline HR service delivery, reducing resolution time for employee concerns.• Collaborate with HR leadership to enhance HR service delivery by identifying inefficiencies, implementing automation through Workday and ServiceNow, improving operational efficiency.• Leading seamless onboarding experience for new hires, overseeing pre-boarding documentation, compliance verification, and system setup, ensuring a 100% completion rate before Day 1.• Assist in implementing, enforcing, and updating HR policies, aligning with HR standards and best practices; Conduct training sessions and provide policy guidance, ensuring consistent adherence across teams.• Leverage HR technology tools such as Workday and ServiceNow to automate routine HR processes, reducing manual effort and improving employee self-service adoption.

Education

• Kendriya Vidyalaya

  Senior secondary school

• R.V.R. & J.C. College of Engineering

  Master of Business Administration - MBA, Human Resources Management

  2019 — 2021

• T.J.P.S. College

  B.com, Business/Commerce, General

  2016 — 2019