Ismael Herrero Torres
Empathetic Customer Success Strategist @ Actionfigure | Mission-Driven Leader Driven by Curiosity & Connection
- Role
- Customer Success Lead at Actionfigure
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Ismael Herrero Torres
With over ten years of work experience in sales and marketing, my mission is to help my clients achieve their goals and overcome their challenges, while delivering the highest quality and efficiency. I bring diverse perspectives and experiences to the team, as I have a background in psychology, speak three languages, and have worked in various industries, including education, media, and financial services. I leverage my skills in sales and marketing, team building, and organization to develop and maintain strong relationships with law firms, identify their needs and pain points, and propose tailored and innovative solutions that can be integrated and scaled.
Experience
Customer Success Lead
Apr 2025 — Present · Washington, DC, US
As the Customer Success Lead at Actionfigure, I spearhead the management of enterprise accounts and partnerships. • Develop and execute customer success strategies to drive revenue growth and ensure client satisfaction.• Lead a team of 2 to deliver exceptional service and build strong relationships with key clients, resulting in increased customer loyalty.
Education
Georgetown University
Bachelor of Arts (B.A.)
2009 — 2015
Skills
- Salesforce.com
- Team Leadership
- Referrals
- Direct Sales
- Social Media
- B2b
- Sports Writing
- Powerpoint
- Business Development
- Networking
- Strategy
- Psychology
- Microsoft Powerpoint
- Sales
- Research
- Microsoft Excel
- International Development
- Microsoft Word
- Sales Presentations
- Team Building
- Public Speaking
- Spanish
- Customer Service
- Leadership
- Writing
- Employee Training
- Global Health
- Management
- Software as a Service (Saas)
- Statistics
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