Ismael Justiniano
- Role
- System Administrator at Outcomes®
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Ismael Justiniano
Meticulous and results driven IT Professional with over 20 years of experience in…
Experience
System Administrator
Oct 2022 — Present · Orlando, FL, US
Developed and standardized processes for on-boarding and off-boarding associates leveraging Microsoft forms and Jira Cloud ticketing systems for tracking purposes. Implemented baseline application installations with Intune app policies and autopilot enrollment and configuration. Created or modified batch and PowerShell scripts to resolve performance problems and automate administration tasks. Tier 3 support for all issues escalated by Tier 1 and 2. Resolved and triaged issues, collaborating with relevant teams and associates to address escalated problems effectively. Created and published documentation for Tier 1 and Tier 2 teams, empowering technicians to deliver enhanced support. Conducted infrastructure audits assuring environment performance and stability. Achieved cost savings of nearly $100K by conducting MS Licensing audits, eliminating redundancies and duplications, and streamlining licensing suites for associates. Manage Active Directory multi-domain and Azure AD hybrid environments. Deployed new applications and enhancements to existing applications, software, and operating systems. Researched emerging technologies, trends, standards, and products. Lead installations, updates, and customizations of operating system and application software. Develop and implement endpoint security policies and procedures to protect company data and systems.
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