Saima I.

B2b Specialist @IKEA

Montreal, QC, CA

Drive performance optimization in the area of expertise to maximize customer satisfaction and business growth- Assess the level of competence in the area of expertise, suggest areas for improvement, and enable senior sales and business generalists to build on their strengths- Collaborate and provide feedback to multiple INGKA stakeholders related to the area of expertise. Inform senior and business sales generalists about assortment changes, digital tools, and business activities- Provide regular customer support directly to customers to develop and keep up to date on own expertise- Adhere to the latest working methods in advanced digital solutions for complete home furnishing offers to ensure internal processes run smoothly and optimize the customer experience- Develop and create articles of information for the internal knowledge base to ensure knowledge development is part of coworkers\' career development journey- Create innovative training materials and procedures to ensure coworkers are up to date with service-based information and help increase sales with high customer satisfaction scores- Collaborate with the service office and other stakeholders to improve the overall customer journey for Business to Business customers.

Brac Bishwabidyalaya

Master's Degree, Development Management and Practice

Brac Bishwabidyalaya

Bachelor's Degree, Economics

George Brown Polytechnic

Post-Graduate, Analytics for Business Decision Making

BRAC University, Dhaka

Bachelor of Arts - BA, Economics