Islam Hassan
Ftth Technician @Metronet
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WORK HISTORY
Ftth Technician @Metronet
Norfolk, VA, US
Installation: Running fiber optic cables from the main network to individual homes and businesses, installing demarcation enclosures and other telecom equipment. • Maintenance and repair: Fixing problems within the fiber network, replacing damaged cables, and performing routine maintenance to ensure consistent service. • Splicing and termination: Joining fiber optic strands and terminating them into connectors for proper signal transmission. • Testing: Using tools like OTDRs (Optical Time Domain Reflectometers), power meters, and scopes to test and verify the signal quality and integrity of the fiber network. • Customer interaction: Greeting customers professionally, explaining the installation process, answering questions, and ensuring the customer is satisfied with the service.
EDUCATION
The Higher Institute Of Social Work, Alexandria University
Bachelor’s Degree
ABOUT ISLAM HASSAN
Leading the charge at New Vision System, our team harnesses Agile methodologies to drive technical support to new heights, informed by a Bachelor’s degree in Social Work from Alexandria University. Our approach is holistic, integrating social dynamics with technological innovation for superior project outcomes. Accredited with PMI-ACP®, PMP®, and A+ certifications, we excel in project scheduling and help desk support, ensuring that our solutions aren\'t just sufficient—they set the standard for excellence in service and efficiency, with a keen eye on human-centered application.
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