Islam Balbaa
Senior Salesforce Consultant @ButterflyMX
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WORK HISTORY
Senior Salesforce Consultant @ButterflyMX
New York, NY, US
Collaborate with business stakeholders to design and implement Salesforce solutionsaligned with company goals• Develop reports and dashboards in Salesforce CRM Analytics to support decisionmaking.• Configure and maintain advanced Salesforce functionality (custom objects, flows,validation rules, security model).• Provide technical leadership through code reviews, troubleshooting, and best practiceguidance.• Data Clean-up and fix Integration on issues with Shopify using Mulesoft• Lead data migration and system integration on strategies, ensuring accuracy andscalability.
EDUCATION
Carleton University
MASc, Technology Innovative Management
Carleton University
B.Eng, Communications
SKILLS
ABOUT ISLAM BALBAA
Salesforce Solution Architect & Consultant with 15+ years of experience driving enterprise CRM transformations across government, healthcare, and tech. Proven expertise in Sales Cloud, Service Cloud, Experience Cloud, and FinancialForce, with a strong track record in architecture, governance, and system scalability. Adept at translating business needs into Salesforce solutions that improve efficiency, compliance, and user adoption. Experienced leader, mentor, and educator with certifications across multiple Salesforce disciplines.
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