Islam Balbaa

About Islam Balbaa

Salesforce Solution Architect & Consultant with 15+ years of experience driving enterprise CRM transformations across government, healthcare, and tech. Proven expertise in Sales Cloud, Service Cloud, Experience Cloud, and FinancialForce, with a strong track record in architecture, governance, and system scalability. Adept at translating business needs into Salesforce solutions that improve efficiency, compliance, and user adoption. Experienced leader, mentor, and educator with certifications across multiple Salesforce disciplines.

Experience

1. Senior Salesforce Consultant

   ButterflyMX

   Nov 2024 — Present · New York, NY, US

   Collaborate with business stakeholders to design and implement Salesforce solutionsaligned with company goals• Develop reports and dashboards in Salesforce CRM Analytics to support decisionmaking.• Configure and maintain advanced Salesforce functionality (custom objects, flows,validation rules, security model).• Provide technical leadership through code reviews, troubleshooting, and best practiceguidance.• Data Clean-up and fix Integration on issues with Shopify using Mulesoft• Lead data migration and system integration on strategies, ensuring accuracy andscalability.

Education

• Carleton University

  MASc, Technology Innovative Management

  2007 — 2009

• Carleton University

  B.Eng, Communications

  2001 — 2005

Skills

• Business Intelligence
• Testing
• Sql
• Asp.net
• Management
• Telecommunications
• Php
• Ajax
• Business Process
• Javascript
• Databases
• Html
• Business Analysis
• Matlab
• Program Management