Islaam Nawaj Ahmed
Service Delivery Manager @Tech Mahindra
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WORK HISTORY
Service Delivery Manager @Tech Mahindra
Bengaluru, IN
EDUCATION
Birla Institute of Technology and Science, Pilani
Master of Business Administration - MBA, Consultancy Management
The Institution of Electronics and Telecommunication Engineers
Bachelor of Engineering - BE
ABOUT ISLAAM NAWAJ AHMED
With 20+ years of experience in Telecom and Enterprise IT, I lead large-scale transformation and service delivery programs across multi-country environments, driving operational resilience, governance maturity, and measurable business impact.As a PMP®-certified Program Leader and Infoblox DNS Security Professional, I specialize in stabilizing complex IT ecosystems, strengthening SLA performance, and orchestrating multi-vendor portfolios supporting mission-critical infrastructure. My leadership approach combines commercial oversight, risk control, and executive-level stakeholder engagement to deliver sustainable results.Key impact areas include:• Enterprise Portfolio & Service Delivery Governance• Digital & Infrastructure Transformation• SLA Optimization & Operational Stability• Risk, Compliance & Performance Management• Cross-Functional & Multi-National Team LeadershipI am currently exploring senior Program, Service Delivery, and Transformation leadership opportunities across the UAE and Middle East, where I can contribute to enterprise-scale modernization and strategic growth initiatives.Open to relocation and executive mandates.
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