Iskander Ben.
International Key Account Manager @SFR Business
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WORK HISTORY
International Key Account Manager @SFR Business
Manage a €19M strategic account portfolio within the Wholesale Key Accounts & International division across EMEA and North America.Offers : IaaS, PaaS, SaaS Business Development- Sales development (advanced methods such as Sandler, Snap Selling), with a focus on proactive identification of customer needs- Development of commercial strategies in collaboration with marketing and pre-sales engineers (Smart and Agile methodology)- Response to bids (B2B, B2G): conversion rate of 70%- Providing guidance and facilitating digital transformation- Negotiating and finalizing contracts with C-level executives Project Management- Development of account plans and commercial prospecting strategies- Proactive detection of opportunities and in-depth analysis of the customer journey to maximize conversion and retention (AIDA method) Développement Commercial- Développement des ventes (méthodes avancées comme Sandler, Snap Selling) avec un accent sur l\'identification proactive des besoins clients- Élaboration de stratégies commerciales en collaboration avec le marketing et les ingénieurs avant-vente (méthodologie Smart et Agile)- Réponse aux appels d\'offres (B2B, B2G) avec un taux de conversion de 70%- Accompagnement à la transformation digitale- Négociation et finalisation des contrats avec des cadres dirigeants (C-level). Gestion de Projet- Élaboration de plans de comptes et stratégies de prospection commerciale- Détection proactive des opportunités et analyse approfondie du parcours client pour maximiser la conversion et la fidélisation (méthode AIDA).
EDUCATION
IAE Paris - Sorbonne Business School
Bachelor's Degree / Licence (Université Paris 1 Panthéon - Sorbonne) , Economics and business management
ICD Business School
Master Marketing & Business Development, Programme grande ecole de commerce
ESCP Business School
Executive Master in International Business (EMIB)
ABOUT ISKANDER BEN.
With nine years of experience in business development and customer experience, I have cultivated a dynamic professional approach focused on achieving results. My methodology includes meticulous strategic planning and cross-functional collaboration to build strong partnerships and ensure high-level customer satisfaction. Experienced Key Account Manager Specializing in the nuanced sectors of IT-Telecommunication and Airlines. Professional Expertise:With almost 6 years at SFR Business, my focus lies in efficiently managing portfolios for prominent global clients. Strategic Approach:My professional journey involves meticulous strategic planning, crafting precise bid responses, and collaborating cross-functionally to deliver tailored solutions that cultivate enduring partnerships. Global Engagement:Navigating the intricacies of international business dynamics, my approach is centered on aligning solutions with the distinct needs of clients, irrespective of geographical boundaries. Academic Background:An alumnus of ESCP Business School with an Executive Master\'s in International Business and ICD Business School with a Master\'s in Marketing & Business Development, my approach amalgamates academic insights with practical proficiency.🤝 Client-Centric Focus:In my role, client satisfaction is not just a goal; it is a commitment to delivering tangible value. Collaborating with distinguished entities like Accor Hotels, IBM, and Capgemini, I have honed skills in Ethernet Access, Cybersecurity, and Mobile solutions.Let\'s explore how my refined approach can contribute to your strategic objectives. Proficient in English, French, I bring a collaborative and client-focused ethos to every engagement.
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