Isis Hassan
Senior Manager Customer Feedback Initiative @Wayfair
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WORK HISTORY
Senior Manager Customer Feedback Initiative @Wayfair
Berlin, DE
EDUCATION
Universität Wien
Bachelor's degree
Universität Wien
Nordic Studies
University of Copenhagen
Master's degree
SKILLS
ABOUT ISIS HASSAN
Analytics leader with 10+ years of experience across e-commerce, product, and operations - I build data-driven systems that turn complexity into measurable business impact. At Wayfair, I built and scaled a Customer Insights & Returns Prevention function, reducing return rates by 24% and driving $5M in cost savings.I specialize in translating messy operational and customer data into clear KPIs, scalable frameworks, and cross-functional execution. I’ve partnered closely with Data Science and Engineering teams to define metrics, shape ML-powered platforms, and embed analytics into decision-making.After recently completing a Data Science & Machine Learning bootcamp at Ironhack, I’m intentionally moving toward more analytical roles where I can combine hands-on technical skills (Python, SQL, ML) with strategic and operational depth. I’m motivated by building systems that create clarity, drive efficiency, and deliver real, measurable outcomes.
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