Isika Bag

About Isika Bag

Currently working as a Technical Business Analyst at Tech Mahindra, where I analyse workflows, conduct root cause analysis, manage stakeholders, and drive process improvements across UK fibre rollout operations. I bring a methodical, analytical approach to identifying inefficiencies, translating business requirements, and ensuring service excellence across cross-functional teams.Previously, I worked at BT Group(Openreach) for 1.8 years in fibre network delivery — focusing on network planning, field survey analysis, co-ordinated with local governments and UK vendors, and SLA-driven execution.My professional journey has developed strong capabilities in process analysis, requirements gathering, stakeholder engagement, and data-driven decision making. Key strengths:Requirements Gathering & DocumentationProcess Mapping & AnalysisRoot Cause Analysis (RCA)Stakeholder & Client ManagementSLA Monitoring & ReportingCross-functional Team CoordinationDomain Knowledge: ITIL V4-Continioul improvement model | MS-365 | SQL | Microsoft Azure- VMs, Azure Resource Management (AZ-900 – In Progress)| Incident Management | Telecom Network Planning I am actively seeking opportunities as a Business Analyst or Process Analyst where I can apply my operational experience, analytical mindset, and process improvement skills to deliver meaningful business outcomes.

Experience

1. Technical Business Analyst

   Tech Mahindra

   Aug 2025 — Present · Pune, IN

   Collaborated with cross-functional teams and UK vendors to analyse and document business and technical requirements to foster service continuity and meet operational goals.• Analysed failure patterns in Project Greenlight(Fibre network rollout collaboration programme-Openreach) — identified root causes for high failure rates, proposed process solutions to stakeholders, and drove an improvement in success job percentage directly, reducing rework and cost for UK Telecom processes.• Conducted root cause analysis and problem resolution, leveraging technical support expertise to bridge the gap between business requirements and acted as a technical escalation point for optimizing workflows or pending requests.• Developed Standard Operating Procedures (SOPs) and process flowcharts using Microsoft 365, standardising project greenlight workflows and Openreach Civils DFE-DCR processes to reduce advisor errors and improve service delivery.• Facilitated stakeholder/client engagement and alignment of project scope, leading to improvement in customer satisfaction actionable process changes.

Education

• Meghnad Saha Institute Of Technology(MSIT)

  B.Tech, Electrical Engineering

  2023