Isiah Greene

About Isiah Greene

As a driven Hospitality Management student at Cal Poly Pomona, I’m passionate about creating memorable guest experiences, developing people-focused solutions, and building brands that connect authentically with their audiences. My background combines hands-on hotel operations, campus-level brand marketing, and entrepreneurial leadership, giving me a well-rounded foundation in both service execution and strategic communication.Currently, I work as a Front Desk Agent at the Sheraton Fairplex Hotel & Conference Center (Marriott International), where I support daily guest operations, resolve service challenges, and ensure loyalty-driven stays through personalized interactions and brand-standard excellence. This role has strengthened my skills in problem-solving, guest recovery, upselling, systems proficiency (Lightspeed), and delivering a polished arrival-to-departure experience.Alongside hotel operations, I serve as a Red Bull Student Marketeer, activating brand awareness through on-campus campaigns, product seeding, social engagement, and lifestyle-driven marketing initiatives. Through this role, I’ve gained experience in brand representation, event execution, market insights, and consumer behavior strategy. Previously, I served as President of Pi Kappa Phi – Iota Iota, leading a 40+ member chapter, overseeing philanthropy, managing budgets, coordinating university relations, and developing chapter culture through structured leadership practices. Earlier in my journey, I competed as a youth chef on national television and worked in fast-paced foodservice, which shaped my work ethic, confidence, and service-first mindset.I aspire to build a long-term career in hotel or branded hospitality leadership, with goals of entering the Marriott Voyager Program and eventually contributing to brand strategy or hotel operations management at the corporate level.If you\'re passionate about hospitality, brand building, or professional growth — let’s connect.

Experience

1. Guest Services Representative

   Marriott International

   May 2025 — Present · Pomona, CA, US

   Provide exceptional guest service by managing check-ins/outs, room reservations, and billing. Respond promptly to guest requests, process payments, and ensure security protocols. Share detailed property and local information with guests while maintaining professional communication and a polished appearance. Collaborate with team members to resolve issues, support daily operations, and uphold Marriott’s high service standards.

Education

• California State Polytechnic University-Pomona

  Bachelor's degree, Hospitality Administration/Management

• Bonita High School

  High School Diploma