Isiah Perez

Technical Services Specialist Robotic Specialist (Hugo Ras) @Medtronic

London, GB

Internal specialisation (not a contractual title change): now focused on Hugo™ Robotic-Assisted Surgery (RAS) as acting Robotic Specialist for installs, theatre support, advanced troubleshooting, and performance KPIs.• Acting Robotic Specialist supporting 5+ Hugo™ RAS systems across 6-8 NHS hospital sites• Supported system installations, upgrades, and go-lives, including theatre readiness and validation• Provided in-theatre technical support for 25+ live robotic-assisted surgical cases• Acted as escalation support for 10+ complex electromechanical and robotic system issues • Collaborated closely with Surgeons, Clinical Specialists, and Theatre Teams during early adoption phases• Contributed to maintaining >95% system uptime across supported Hugo RAS platforms• Supported performance KPls including uptime, response time, and fault resolution quality