Ishwar Dayal

About Ishwar Dayal

IT professional with 17+ years experience in the engineering, administration, project management and support of information system. In-depth expertise in implementation analysis, optimization, troubleshooting and documentation of LAN/WAN network systems. Strong \"hands on\" technical and management knowledge with MCSE, CCNA, JNCIA-ER, ITIL & PRINCE2 certifications. Proven ability to lead and motivate project teams to ensure success and successfully implemented too many project. Track record for diagnosing complex problems, consistently delivering effective solutions on time with minimum cost. Specialties: Project Management, Implementation of e-Governance project, System Administration, Network support, Customer support, Government liaison, DHCP, AD, DNS Management, ftp, iis 6.0/7.0, lotus domino support, Lotus notes, Microsoft exchange server2003/2008/2012, voice/vedio support, Broadband over VPN, LAN, WAN

Experience

1. Head of Public Sector Delivery, East & North (India)

   Orange Business

   Oct 2021 — Present · IN

   Responsible for below activities for all PS project in North & East India i.e BSWAN 2.0, Bihar Virtual Court, Biharsharif Smart City, JHSDC, CCL, HPSDC, HIMSWAN, BSP, SECL, NCL, ECL, PGCIL etc-\\\\n• Maintaining positive relationships with customers.\\\\n• Reviewing customer orders and plan delivery activities\\\\n• Identifying customer needs and overseeing service delivery within the business context.\\\\n• Leading the service delivery team, managing conflict, and ensuring the team\'s processes and tasks are carried out efficiently.\\\\n• Managing financial and budgets against particular project.\\\\n• Determining ways to reduce costs without sacrificing customer satisfaction.\\\\n• Assessing customer feedback and using your creativity to establish, improve, and refine services.\\\\n• Building partnerships and liaising with team leaders to determine the company\'s services, delivery criteria, and solutions for issues that may arise.\\\\n• Build positive and productive working relationships with customers for business growth.\\\\n• Analyze and troubleshoot delivery issues in a timely fashion.\\\\n• Manage a delivery team to ensure timely and accurate customer deliveries.\\\\n• Perform resource allocations and workload assignments according to delivery requirements.\\\\n• Ensuring that team maintains high level of competence and operational excellence.\\\\n• Evaluating the performance of team members and determining training needs.\\\\n• Analyze customer orders, set delivery priorities, and make schedule adjustments to meet timely delivery goals.\\\\n• Perform customer negotiations for delivery rates.\\\\n• Develop process improvements to achieve cost-effectiveness and time-saving.\\\\n• Make critical business decisions to meet customer expectations.\\\\n• Develop scope and budget for delivery projects\\\\n• Report delivery status to customers and develop required delivery documentation.\\\\n• Serving as primary contact for customer inquiries and concerns.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n