Ishwar Shekhawat
Azure Cloud security | Microsoft Certified (AZ-900, AZ-104, AZ-500) | Cloud and network security Incident Management | ServiceNow | Reducing Resolution Time | Cloud Operations
- Role
- Analyst at HCLTech
- Location
- Jaipur, IN
- LinkedIn followers
- 500 followers
About Ishwar Shekhawat
Curious. Committed. Cloud-focused. These are the qualities that drive me every day as an…
Experience
Analyst
Dec 2022 — Present · Noida, IN
As an Azure Cloud Support Analyst, I provide L1 remote desktop and cloud infrastructure support for Volvo Cars, ensuring swift resolution of technical issues. I specialize in handling Azure-based incidents, including virtual machines, storage, and networking issues, maintaining high CSAT through consistent First Call Resolution (FCR).By implementing automated monitoring tools, I reduced average resolution time by 30%, significantly boosting productivity and SLA compliance. My contributions also include minimizing ticket reopening rates and improving shift handover processes, enhancing team performance and accountability.My role demands close collaboration with 2nd and 3rd-level support teams for escalation management, and I actively contribute to knowledge base development. With certifications in AZ-900 and AZ-104, and preparation underway for AZ-500, I bring both technical depth and a passion for continuous improvement to every challenge.
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