Ishwar Chhokar

Experience

1. Analyst-enterprise Key Accounts

   Unicommerce

   Apr 2024 — Present · Gurugram, IN

   Enterprise Account Management & Customer Retention: Skilled in managing a portfolio of high-value enterprise accounts, I focus on creating lasting relationships and ensuring customer satisfaction. My customer-first approach directly supports Unicommerce’s Business Operations goals, building trust and driving client loyalty.2. Cross-functional Collaboration for Operational Efficiency: I work closely with product management and tech teams to deliver tailored solutions that improve both Operational Efficiency and Process Optimization. This collaborative approach ensures we not only meet client needs but also elevate their overall experience with Unicommerce.3. Product Expertise & Training for Business Process Improvement: I’ve developed an in-depth understanding of Unicommerce products, allowing me to proactively address client queries and equip our teams with troubleshooting skills. This emphasis on Business Process Improvement and Operational Planning has helped streamline issue resolution and enhance client satisfaction.4. Project Management in Strategic Planning: My project management strengths lie in meticulous planning and execution, ensuring projects are delivered on time and within budget. By integrating Strategic Planning and Business Operations, I consistently drive Operational Efficiency and Process Optimization, helping clients achieve their business objectives and setting them up for ongoing success.

Education

• School of Inspired Leadership

  PGDM, Businnes Analytics, Operations & Marketing

• Maharshi Dayanand University

  Bachelor of Technology - BTech, Computer Science