Ishu Agarwal

About Ishu Agarwal

Results- driven Production Engineer with 5.4 years of experience in the banking domain, specializing in production support, incident management, system monitoring, and performance optimization. Proven ability to ensure seamless production operations, troubleshoot complex issues, and enhance system reliability. Expertise in Linux/ Unix environments, SQL, Shell scripting, ITIL processes, and automation tools to streamline operations and minimize downtime. Adept at collaborating with cross- functional teams to drive efficiency and improve service delivery. Seeking to leverage technical expertise and problem- solving skills to optimize banking production environments.

Experience

1. Senior Production Engineer

   Clover Infotech

   Feb 2020 — Present

   Provided end-to-end production support for critical banking applications like UPI, SIP, IPO, Instant Loans, Bulk- Payments, Savings, FD, and Credit Cards. Troubleshot frontend and backend issues across microservice-based architecture using Grafana. Investigated API and service failures, analyzing logs and integrating with backend teams for timely resolution. Performed SQL queries and DB validations to resolve transaction mismatches, payment failures, and data consistency issues. Partnered with development teams during root cause analysis and bug fixes for recurring incidents. Actively participated in production deployments, post-release validations, and rollback handling. Provided L1/L2 support for multiple high-availability banking applications, ensuring 99.9% uptime. Investigated and resolved production issues, collaborating with development, QA, and infrastructure teams. Monitored application logs and performance metrics using tools like Dynatrace and Prometheus. Supported batch job monitoring and troubleshooting using [Control-BMC]. Participated in release deployments and post-release validations during off-business hours. Worked within an ITIL framework - incident, change, and problem management processes. Documented SOPs, RCA reports, and contributed to the internal knowledge base. Actively involved in CI/CD pipelines using Jenkins: Pre-deployment: Validated release notes, coordinated approvals, validated configuration, performed impact analysis. Post-deployment: Verified successful build deployments, monitored app logs, validated DB migrations, and performed smoke testing. Worked closely with DevOps and QA teams for UAT to PROD rollouts, handled hotfixes, and ensured zero downtime. Handled incident, change, and problem management under ITIL process using ServiceNow and JIRA.

Education

• Sister Nivedita School

  High School Diploma

• The South Indian Assosciation

  Bachelor of Science

  2015 — 2018

• K V Pendharkar College of Arts Science and Commerce

  High School Diploma