Ishmeet Singh
Operations Team Leader, || Fintech Domain AML, KYC || Content Moderation Domain || Paid Content Review, and Trust & Safety Moderation || Health Care || Banking.
- Role
- Assistant Manager, Operations at Concentrix at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ishmeet Singh
Detail-oriented and process-driven Quality Analyst specializing in client services with a…
Experience
Assistant Manager, Operations at Concentrix
Aug 2025 — Present · Gurugram, IN
Handling 15 team members and providing them guidance, support, and coaching to help them improve their performance and meet their goals.• Conducting regular meetings with team members to provide feedback and address their concerns. • Coaching and mentoring team members on industry best practices, tools, and techniques to enhance their performance. • Monitoring team performance and metrics to ensure high quality and productivity levels are maintained.• Resolving conflicts and issues that arise within the team in a timely and effective manner. • Providing regular updates and reports to the management and clients on process performance and key metrics.• Handling complex and escalated client issues, providing timely resolutions and maintaining client satisfaction.• Assisting the Operations Manager in planning and executing operational strategies.
Education
Devi Ahilya Vishwavidyalaya
Bachelor's of science
2016 — 2019
Sushila Devi Bansal College Of Technology
Master of Business Administration - MBA
2020 — 2022
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