Ishmael M.
AI & Digital Transformation Leader | Program & Product Management (MBA, PMP) | SaaS & ERP Systems | Helping Small Businesses Automate & Scale with AI (@mybizboostai)
- Role
- Digital Transformation & Product Ops - Senior Analyst at Strada
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Ishmael M.
I govern compliance platforms in regulated, multi-jurisdiction environments. Now I\'m…
Experience
Digital Transformation & Product Ops - Senior Analyst
Sep 2024 — Present · Seattle, WA, US
Strada delivers payroll tax technology and compliance services to Fortune 500 and mid-market clients across more than 50 jurisdictions. My work sits at the intersection of operations, systems, and project management, helping make complex tax workflows faster, simpler, and more reliable.Led process improvement efforts that cut issue resolution time by 28% and improved on-time filings through standardized procedures and better visibility.Rolled out a credential management system (KeePass) tied into audit workflows, reducing access issues by 40% and improving compliance tracking for hundreds of agency accounts.Coordinated a payroll audit project in Jira/Confluence, identifying and fixing over $4M in payroll mismatches through structured QA and collaboration.Introduced new SOPs, training, and automation that reduced notice backlog by 20% and sped up resolution cycles.Built Tableau and Power BI dashboards to visualize key metrics for leadership and support data-driven decision-making.
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