Ishita Gaur
Global Knowledge Management Leader @ Target | Driving KM Strategy, Program & Change Management | AI-Enabled Knowledge Transformation | Service Operations Excellence | ex-Deloitte
- Role
- Manager - Knowledge Management at Target
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ishita Gaur
Global Knowledge Management leader with 12+ years of experience building and optimizing KM programs across global service organizations.Currently leading Global Knowledge Management at Target, driving strategy, transformation, and adoption to improve agent experience, operational efficiency, and guest outcomes. I work at the intersection of content, technology, and operations to enable faster, more consistent problem-solving at scale.I leverage AI to transform knowledge processes - enhancing content quality, improving discoverability, and enabling more intelligent, data-driven decision-making across service operations.Skilled in content management, process improvement, and cross-functional collaboration, I partner with stakeholders to deliver scalable solutions and measurable business impact.Passionate about building high-performing teams and creating future-ready knowledge ecosystems that drive efficiency and continuous improvement.
Experience
Manager - Knowledge Management
Sep 2022 — Present · Bangalore, IN
Education
Navarachna Higher Secondary School
High School
1995 — 2007
Savitribai Phule Pune University
Master of Business Administration (M.B.A.), Operations
2012 — 2014
Savitribai Phule Pune University
Bachelor's Degree, Electronics and Telecommunication Engineering
2007 — 2012
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