Ishita Mitra
Customer Experience Specialist @ ApplyBoard l Process associate |Admission officer| Dashboard management l Escalation management
- Role
- Customer Experience Specialist at ApplyBoard
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Ishita Mitra
As a Customer Experience Specialist at ApplyBoard, I use my writing and communication…
Experience
Customer Experience Specialist
Feb 2022 — Present
Customer Experience & Data Management ProfessionalKey Responsibilities: Customer & Student Query ResolutionProvide prompt and effective support to customers and students by addressing their queries and concerns.Ensure a seamless experience by guiding customers through issue resolution, process clarifications, and service enhancements. Dashboard Management & Data AnalyticsMaintain and monitor dashboards to track key performance metrics, ensuring accuracy and timely updates.Analyze data to identify trends, generate reports, and support decision-making for improved operational efficiency. Stakeholder Engagement & CollaborationCollaborate with cross-functional teams to escalate and resolve complex issues efficiently.Foster strong relationships with internal teams to streamline processes and enhance customer satisfaction. Process Improvement & Efficiency EnhancementIdentify opportunities for improving workflows and enhancing response time for query resolution.Implement best practices to optimize customer support operations and improve user experience. Compliance & Quality AssuranceEnsure adherence to company policies and compliance guidelines while handling customer interactions.Maintain high standards of accuracy and professionalism in communication and reporting.
Education
Calcutta University, Kolkata
Masters
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