Ishita Mishra
Director Customer Success @Jellyfish
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WORK HISTORY
Director Customer Success @Jellyfish
Paris, FR
EDUCATION
Mod'art International
Master of Business Administration (MBA), Luxury goods and fashion industry
National Institute ofDesign (NID) Ahmedabad
Bachelor's degree, Apparel and Textile Manufacture
SKILLS
ABOUT ISHITA MISHRA
With over 7 years of experience in customer success and strategic account management, Ishita is dedicated to fostering mutually beneficial partnerships. She excels at leveraging deep customer insights and data analysis to drive satisfaction and product adoption. Her track record includes reducing churn, negotiating renewals, managing change, and increasing not only the account value but also of the product by analysing and providing crucial client feedback to support the tech teams and drive product roadmap and development.She leverages her design and art background to deliver creative and effective solutions for clients across various sectors. She excels in customer onboarding, client loyalty and retention, product education and training, project scoping and management, and product design and development consultation plus strategy. She is passionate about creating positive customer experiences and driving digital innovation. And at the heart of her approach is the commitment to building bonds that not only enhance productivity but also create a positive and motivating work environment.
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