Ishita Dutta

About Ishita Dutta

Hello! I’m Ishita Dutta, and I currently serve as a Partner Experience Specialist at SAP in Gurgaon, India. I manage a variety of tasks, from managing partner to ensuring that partner data is accurate and consistent across platforms like CRM, PRM, and SAP for Me. I use tools like SAP Analytics Cloud, Excel,to create KPI dashboards that help track performance and identify areas for improvement. These insights help shape our team’s decision-making and refine our processes. Earlier in my career, I worked as a Web & Data Analyst intern at Lea Associates, where I designed web pages and assisted with data analysis for various projects. This experience honed my skills in data cleaning, reporting, and collaborating with technical teams to improve user interfaces. I am passionate about managing the our partners and ensuring they have the tools and resources needed to succeed. Outside of work, I enjoy dancing, listening to music, reading books, baking, and writing. Feel free to connect with me! Let’s chat if you want to learn more about how I help drive successful partner experiences.

Experience

1. Partner Experience Specialist

   SAP

   Sep 2021 — Present · IN

   This role has allowed me to be at the forefront of partner engagement, ensuring smooth onboarding for our Value-Added Resellers (VAR), Channel, and Implementation.From day one, I took ownership of resolving high-priority queries through the ICFP tool. My goal has always been to make partner interactions smooth and efficient. I also worked extensively across systems like CRM, PRM, SAP for Me, Profile Inspector, and ILP—ensuring that partner data remains accurate and consistent across the board.One of the more challenging aspects of my role involved handling commission-related queries. I collaborated closely with the payments team to track and resolve CCFlex payment issues, making sure partners received timely and correct compensation.Using tools like SAP Analytics Cloud (SAC), Excel,I regularly produced KPI dashboards that not only monitored performance but also highlighted areas for process improvement. These insights proved crucial in driving better decision-making within the team.I also managed Channel Assignment Requests (CAR) via SAP HCM (SuccessFactors Cloud Ops), ensuring partners were correctly mapped and granted appropriate system access.

Education

• Dr Radhakrishnan School of Arts Commerce and Science

  XII

  2015 — 2017

• KiiT University

  Bachelor of Technology - BTech

  2017 — 2021