Ishika Gupta
Customer Experience Team Leader | Process Improvement | Team & Quality Management
- Role
- Customer Support Team Lead at ApplyBoard
- Location
- Agra, UP, IN
- LinkedIn followers
- 500 followers
About Ishika Gupta
Results-driven Senior Professional with a proven track record in optimizing processes, leading teams, and achieving exceptional results. I am passionate about driving efficiency, maximizing performance, and delivering outstanding outcomes through strategic initiatives. With expertise in process improvement, team management, and training, I have consistently exceeded expectations while fostering collaboration across diverse stakeholders.Key Skills:Process Improvement: Skilled in analyzing data, identifying opportunities, and implementing streamlined processes to enhance productivity and minimize errors. Adept at driving continuous improvement and identifying innovative solutions to complex challenges.Team Management: Experienced in effectively leading and managing teams of 30+ employees to achieve goals and exceed targets. Proficient in delegating tasks, providing guidance, and motivating individuals to maximize their potential.Training and Development: Strong instructional abilities and a passion for fostering growth. Experienced in conducting training needs analyses (TNAs), designing training modules, and empowering teams with the skills and knowledge needed for success.Collaboration and Communication: Excellent interpersonal skills with a proven ability to build and maintain strong cross-functional relationships. Skilled in aligning teams, facilitating effective communication, and driving collaborative efforts to achieve shared objectives.
Experience
Customer Support Team Lead
Aug 2024 — Present · Gurugram, IN
Led cross-functional teams to optimize workflows and drive operational efficiency.• Increased team productivity by 10% and improved service reliability by 15% through strategic process improvements.• Introduced KPIs to boost team performance, achieving an 8% increase in overall productivity.
Education
Dr. Bhim Rao Ambedkar University, Agra
Master of Arts - MA, Economics
Dr. Bhim Rao Ambedkar University, Agra
Bachelor of Commerce - BCom, Business/Commerce, General
2018 — 2021
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