Ishika Debnath
|| Leadership | People Management | Customer Success Operations | Six Sigma Certified | Part - Time Freelance Recruiter ||
- Role
- Senior Team Lead at Airbnb
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Ishika Debnath
Are you looking for top-notch talent to drive your business forward? At NextStep…
Experience
Senior Team Lead
Mar 2024 — Present
Led the development of a high-performing team toboost job satisfaction and productivity, successfully reducing shrinkage and attrition rates- Coached the team to improve individualperformance on NPS, resulting in a 15% increase in overall NPS scores and enhancement of client SLA\'s- Managed escalations effectively and ensuredexceptional service quality, leading to a 20%improvement in user experience- Analyzed performance metrics to identify trends and implemented strategic solutions, surpassing client expectations by 25%
Education
Hariyana Vidya Mandir
Commerce
2007 — 2019
University of engineering and management
Bachelor of Business Administration - BBA
2019 — 2022
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