Ishfaq Wani

About Ishfaq Wani

With over 7 years of experience in customer service, client handling, and communication support, I have worked with leading brands like Concentrix, Zomato, Wedgwood and Souther cross protection. I specialize in managing both domestic and international clients, delivering high-quality service through chat, email, and call support.My background includes resolving complex customer issues, building strong client relationships, and ensuring excellent service satisfaction across diverse industries. I thrive in fast-paced environments, adapt quickly, and consistently contribute to team success and customer retention.I am now looking for new opportunities where I can bring my customer experience expertise, communication skills, and problem-solving mindset—while continuing to grow and deliver impact.

Experience

1. Adhoc Guarding Supervisor

   Nil

   Jun 2022 — Present · Gurugram, IN

   Experienced National Operations Centre Supervisor with a strong background in managing large-scale security and guarding operations. I ensure smooth, safe, and compliant operational performance by overseeing guard deployment, welfare monitoring, client communication, and incident escalation—all delivered with accuracy and professionalism.I have successfully managed staff rosters, weekly payment support, welfare audits, and SOP-driven escalations, ensuring that every shift is fully compliant and operationally ready. My role also includes conducting green calls, confirming guard details, briefing them on client requirements, and coordinating rapid replacements for any non-compliance issues.With hands-on experience in handling inbound/outbound calls, managing emails, alarm notifications, guard bookings, and maintaining strong client relationships, I ensure continuous communication flow and exceptional service delivery. Known for my quick response, attention to detail, and ability to stay calm under pressure, I consistently support both the team and clients with efficient operational oversight.

Education

• University of Kashmir

  Bachelor of Arts - BA, Art/Art Studies, General

• Khanabal College

  Bachelor of Arts - BA, Art/Art Studies, General

  2012 — 2014