Isaac Ishaq Alizada

About Isaac Ishaq Alizada

Accomplished, results driven, IT professional and strategic solutions provider with outstanding project management and analytical skills. Vast expertise in project management life cycle for multiple projects including scoping, requirements gathering, scheduling, data analysis, resource/risk management. Experienced in developing high-performing teams, facilitating a collaborative working environment and aligning organizational structure for productivity.Expertise in identifying all viable options and communicating the strategy, risks, issues, and benefits of each to senior executives and non-technical stakeholders.

Experience

1. Help Desk Administrator Iii

   Benchmark

   Apr 2020 — Present · Concord, CA, US

   Resolved complex issues related to business applications, hardware, software, workstations, and network connectivity.Configured new user profiles, including account creation, phone setup, folder permissions, PC imaging, and application access (Agile, AssurX, Office 365, Infor, SharePoint, Power BI, Teams, VPN, Costimator).Conducted security assessments of system services, operating systems, networks, and applications to identify and mitigate vulnerabilities.Provided guidance and enforced IT policies, procedures, best practices, and service delivery standards for technical teams.Managed email and collaboration security using Mimecast, including spam/phishing detection, quarantined email review, and safe message release.Collaborated with corporate teams to implement Varonis data security platforms, enhancing governance, threat detection, and compliance.Oversaw deployment of MobilePASS+ for secure token provisioning and configured Microsoft Outlook and Teams on mobile devices.Implemented and maintained FactoryWiz Machine Monitoring to analyze real-time equipment utilization, cycle times, and downtime events.Administered user accounts via Microsoft O365 and Exchange Admin Center.Performed data backups and disaster recovery operations using Dell EMC DP.Executed routine maintenance, including monthly server patching and hardware checks, ensuring optimal system performance.Coordinated with Network, System, and IT Security teams to maintain cohesive and efficient operations.Conducted manual SOX audits to validate internal controls and regulatory compliance.Delivered advanced troubleshooting and support for end-user IT hardware (desktops, laptops, printers) and software applications.Led infrastructure projects, including server migrations and hardware/software upgrades using Scale Computing systems.

Education

• Gharjistan University

  Bachelor of Computer Science, BIT

  2011 — 2014