Ishan Bhardwaj
Customer Success Manager @ScalePad
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WORK HISTORY
Customer Success Manager @ScalePad
Vancouver, BC, CA
At ScalePad, we empower MSPs and IT professionals with intelligent asset lifecycle management solutions that elevate operational efficiency, client transparency, and business growth. Our innovative platform consolidates hardware, software, and warranty data—turning insights into actionable strategies that drive long-term value for both service providers and their clients.With a growing suite of products like Lifecycle Manager and Backup Radar, we help IT service providers proactively manage aging assets, automate backup reporting, and uncover new revenue opportunities. Backed by cutting-edge automation and integrations with the tools MSPs use every day, ScalePad is redefining how IT is managed across the board.
EDUCATION
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Technology (B.Tech.), Electrical, Electronics and Communications Engineering
Indian Institute of Management Udaipur
PGP, MBA
ABOUT ISHAN BHARDWAJ
Customer Success Manager with 13+ years of experience driving adoption, retention, and product value for SaaS customers. Skilled at managing large, high-velocity portfolios, reducing churn, delivering high-impact onboarding and optimization workflows, and improving processes in fast-growing environments. I bring strong analytical thinking, technical proficiency, and a customer-centric mindset to every engagement.Across my career, I’ve worked with customers in diverse industries, led onboarding and optimization initiatives, uncovered cross-sell opportunities, and contributed to building CSM functions from the ground up. I’ve collaborated closely with Product, Sales, and Support teams to translate customer feedback into actionable insights that enhance workflows and improve the overall customer experience.Before transitioning into Customer Success, I built a strong foundation in solution consulting, implementation, and strategic account management. During that time, I closed a $440K enterprise deal, managed multiple automobile dealer networks across several districts, and oversaw a combined monthly sales turnover of more than $1.4M. These experiences strengthened my ability to understand business dynamics, manage complex portfolios, and engage effectively with stakeholders across technical and commercial functions.Always open to conversations about customer success strategy, SaaS growth, product feedback loops, and building long-term customer value.
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