Ishani Varma
Knowledge Services - Growth & Strategy | Journalism & Communications | Emerging-tech & science enthusiast
- Role
- Knowledge Management Manager at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Knowledge Management Manager
Mar 2023 — Present
Comms Strategy & Governance – Defined communications strategy & roadmap for internal stakeholders and established myself as the primary interlock between Business, Offering Development, Marketing and Technology leadership. Channel Management – Managed internal sites, offering pages and knowledge assets hosted on internal platform. Crafted comms strategy and managed end-to-end internal campaigns, articles, mailers, Viva Engage posts, presentations, and brochures to channelize internal messaging. Collaborated with partner teams and organized virtual meetings & leadership training sessions.Experience Management – Monitored user feedback/behavior and adoption rate. Designed powerful stories through data, analyzed trends, identified sweets spots & addressed user pain points that resulted in improving overall internal site usage and increased platform adoption.Content & Knowledge Management – Managed knowledge lifecycle for Accenture’s internal knowledge platform (Knowledge Exchange) – to maintain a robust, recent and accurate knowledge base including taxonomy and GenAI recommendations on content tagging.Storytelling & Prototyping – Condensed large, complex ideas into consumable content as articles, presentations, videos and VR environments. Drove successful platform pitch discussions, internal client deals and mocked up wireframes for quick iterations & feedback.Lead & Coach Teams – Managed mid-sized team of content specialists and ensured overall quality of deliverables. Ensured personal and team’s optimum utilization & engagement while leading team’s growth, performance, career progression and overall wellbeing.
Skills
- Digital Media
- Proofreading
- Copy Editing
- Creative Writing
- Content Development
- Copywriting
- Journalism
- Media Analysis
- Blogging
- Content Management
- Content Strategy
- Web Content
- Television
- Editing
- Advertising
- Marketing Communications
- Social Media
- Broadcast
- Web Content Management
- Team Management
- New Media
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