Ishanii Lad

About Ishanii Lad

Empowering Debt Collection Agencies with AI, Automation & CRM PrecisionI help debt collection agencies boost recovery rates, improve agent efficiency, and simplify operations using AI-powered CRM technology.With over a decade of experience in CRM implementation, process automation, and software architecture, I now lead the Debt Collection CRM vertical at Enjay IT Solutions — delivering tailored solutions that help agencies collect smarter, faster, and ethically. What I Help With: AI Voicebots to automate calls, capture “Promise to Pay” & run reminder campaigns 🧠 AI Sentiment Detection to identify likely-to-pay debtors Voicemail Detection & Call Classification to save agent time Multi-client handling (NBFCs, Banks, Fintech) in one CRM Mobile App for Field Collection agents Real-time Reports, Recovery Dashboards & Performance Insights Results You Can Expect: 30% more agent efficiency Better client reporting Smarter campaign management Fully scalable tech stack for growing agencies Built for Agencies Working with Banks, NBFCs, and Third-Party Recovery Models. Let’s connect if you want to: • Ditch spreadsheets • Centralize your collection workflows • Automate repetitive tasks • Scale your team without scaling chaosP.S. I also provide tools and resources on: Call Center setup for collections Process charts & SOPs for recovery Free CRM tools for small teams Debt Collection Software Market InsightsLet’s connect and chat!

Experience

1. Head - Debt Collection Solutions Specialist

   Enjay It Solutions Ltd

   Jan 2024 — Present

   Leading CRM strategy and implementation for debt recovery agencies. Helping clients replace manual processes with AI-integrated CRM platforms tailored for NBFC and third-party collections.

Education

• CAPS,Chikhli

  BCA

  2006 — 2009

• Veer Narmad South Gujarat University, Surat

  MSc(ICT), Information Technology

  2009 — 2011

Skills

• Workflow
• Html
• Process
• Mysql
• Business Process Development
• Business Process Improvement
• Phpmyadmin
• Php
• Requirements Analysis
• Training
• Requirements Gathering
• Javascript
• Technical Support
• Business Analysis
• Teamwork
• Team Management
• Sugarcrm
• Suitecrm
• Product Support