Ishan Chaudhari

IT Specialist @Earth Rated

Montreal, QC, CA

Engineered automation-driven infrastructure improvements, building custom internal tools and workflows with GCP, Google Apps Script, Snowflake, BigQuery, and Bash, streamlining data processing pipelines and enhancing compliance, scalability, and reporting capabilities. Delivered Tier 1 & Tier 2 technical support to cross-functional teams, resolving complex macOS, Windows, and iOS issues, optimizing user experience, and developing best practice documentation to standardize IT service delivery. Drove strategic IT initiatives, collaborating on budget planning, vendor negotiations, and technology roadmaps, ensuring cost-effective, secure, and future-ready IT solutions aligned with organizational growth. Designed and implemented AI-powered KPI dashboards for real-time business insights and data-driven decision-making. Led end-to-end IT operations across Windows, macOS, and iOS environments, overseeing full asset lifecycle management (procurement, inventory, configuration, upgrades) and deploying Identity & Access Management (IAM) for 80+ users alongside enterprise-grade Mobile Device Management (MDM) for Apple and Windows, boosting security, compliance, and operational efficiency. Strengthened cybersecurity posture by deploying 1Password enterprise credential management, configuring Fortinet Next-Gen Firewalls, enforcing Google Workspace security controls for phishing/malware defense, and integrating Docker containerization for secure application environments. Designed and executed phishing simulations and security awareness programs, reducing risk exposure across the organization.

SRM IST Chennai

Bachelor of Technology - BTech, Computer Software Engineering

Concordia University

Master of Engineering - MEng, Computer and Information Systems Security/Information Assurance