Ishana A.

About Ishana A.

I am a business and analytics professional with experience supporting data-informed…

Experience

1. Principal Hris Analyst

   Twin Cities Orthopedics

   Oct 2023 — Present

   Administered UKG Pro across Core, Benefits, Recruiting & Onboarding, UTM; led quarterly SOX access for users and reduced over permissioned roles by 28% via entitlement rationalization and SoD cleanup.• Administered roles & permissions across modules and ran periodic security audits and SOX-compliant access reviews.• Owned EDI 834 mapping & testing for OE and ongoing files; achieved less than 0.5% vendor fail rate across carriers and implemented contingency Digital ID card communications to avoid care disruption during plan changes.• Drove release management & case operations (UKG Support, CSM & internal stakeholders), improving first response SLAs and closing priority defects within agreed windows.• Produced Cognos BI packs (EEO 1, ACA, OSHA, workforce dashboards) with data QA gates, lowering reconciliation discrepancies by 40% and raising report adoption to ~95% CSAT.• Authored SOPs and delivered role based training (guides & Vyond micro videos) to boost self service and reduce Tier 2 tickets.

Education

• The University of Texas at Dallas

  Master of Science (MS), Business Analytics

• Delhi University

  Bachelor of Commerce (B.Com.), Accounting and Finance

• Indira Gandhi National Open University

  Post Graduate Diploma, International Business

Skills

• Project Management
• Sas
• Data Warehousing
• Teradata
• Program Management
• Statistical Data Analysis
• Html
• Management
• Sql
• R
• Microsoft Excel
• Microsoft Office
• Descriptive Analysis
• Data Analysis
• C
• Oracle Database
• Tableau
• C++
• Predictive Modeling
• Erwin
• Teamwork
• Team Management
• Microsoft Powerpoint
• Microsoft Word
• Leadership
• Stata
• Project Status Reporting
• Data Mining
• Ms Visio
• Data Visualization