Ishan Verma

WORK HISTORY

EDUCATION

ABOUT ISHAN VERMA

I am an IT Infrastructure leader with a progressive career across Resident Engineering, LCM Operations, RE Team Leadership, and Wintel Server Engineering. Over the years, I have built a reputation for driving operational stability, enforcing process discipline, maintaining compliance integrity, and leading teams through high-volume, mission-critical environments.My leadership approach is grounded in clarity, accountability, and structured execution. I consistently deliver outcomes that align with organizational standards-whether managing server governance, coordinating cross-functional teams, or steering branch-level compliance initiatives. I believe in leading by example: setting high operational benchmarks, maintaining zero-escalation delivery, and ensuring that every task is backed by accurate documentation and disciplined execution.I started my journey as a Resident Engineer, where i established an unwavering commitment to service excellence-zero reopens, zero escalations, and consistent same-day closures. In LCM Operations, I strengthened my governance acumen through large-scale RFC validation, process optimization, and audit-aligned documentation and Software License Management over the ISISD portalAs an RE Lead, I guided shift operations, optimized team performance, upheld SLA/TAT commitments, and created a culture of precision and accountability.In my current role as a Senior Systems Administrator- Wintel Operations & Compliance Governance, I lead server lifecycle management, govern critical IT processes, and support enterprise initiatives such as SAR, SAM, Blancco operations, BCP, and KPI compliance. I collaborate with security, network, project, and infrastructure teams to maintain a stable, compliant, and audit-ready environment. My leadership extends beyond technical delivery drive reliability, transparency, and operational excellence across the branch.Leadership Strengths:Operational Leadership • Decision Making • Cross-Functional Coordination • KPI Governance • Compliance Oversight • Team Guidance & Shift Management • Process Ownership • Continuous Service Improvement • Stakeholder Communication • High-Standards ExecutionTechnical Expertise:Wintel Operations • Windows Server • Server Lifecycle Management • Active Directory • VMware/Virtualization • RC/Change Management • Asset Governance (SAM/SAR) • Sentinel/EDR • CMDB • Documentation Excellence • BCP Support • Infrastructure MonitoringI bring a leadership mindset shaped by discipline, reliability, transparency, and a continuous drive for operational excellence.