Ishan Sharma

About Ishan Sharma

Driven technology professional with a passion for cloud infrastructure and a proven track record in system reliability and technical solutions. My expertise spans Linux administration, virtualization (Nutanix, VMware), and network troubleshooting. I excel at optimizing storage solutions, ensuring high availability and performance.At Nutanix, I honed my skills supporting 200+ critical enterprise customers, resolving 600+ tickets, and minimizing production downtime. I thrive in fast-paced environments, consistently exceeding SLAs and contributing to knowledge-base growth.Currently at Google, I specialize in Cloud Storage, Storage Transfer Service, and Filestore. As an SME, I mentor team members, develop documentation and code for storage APIs, and lead vendor support, ensuring top-tier customer experiences.I\'m eager to leverage my diverse skill set and leadership experience to transition into a DevOps/SRE role, where I can contribute to building and maintaining robust, scalable systems.Key Skills: Cloud Storage, Linux System Administration, Troubleshooting, Virtualization, Networking, Coding, Customer Service, Mentoring, Technical Documentation, Leadership

Experience

1. Technical Solutions Engineer L4

   Google

   Oct 2024 — Present · Bangalore Urban, IN

   Tech Solutions Engineer| Cloud Storage SME | GoogleI leverage my deep expertise in Cloud Storage, Storage Transfer Service, and Filestore to empower our most strategic customers. I\'m passionate about delivering exceptional solutions and exceeding expectations in every interaction. My key focus areas include-> Architecting for scale and performance: I collaborate with high-value clients to design and implement robust cloud storage solutions that meet their unique needs and drive business growth-> Providing expert consultation: I serve as a trusted advisor, offering in-depth technical guidance and strategic recommendations to optimize storage utilization and cost efficiency-> Spearheading innovation: I actively contribute to the advancement of Google Cloud\'s storage offerings by developing cutting-edge tools, documentation, and code samples for our customers-> Mentoring and knowledge sharing: I share my expertise with colleagues, fostering a culture of collaboration and continuous learning within the team.I\'m committed to staying ahead of the curve in cloud technology and delivering exceptional value to Google\'s most important customers.#CloudStorage #GoogleCloud #TechSolutions #CustomerSuccess #SME #Leadership #Innovation

Education

• St Francis

  Class X

  2000 — 2013

• Harrow School

  Class XII, Science,Maths

  2013 — 2015

• CHANDIGARH UNIVERSITY

  Bachelor of Engineering - BE, Computer Science

  2016 — 2020