Ishan Pradhan

About Ishan Pradhan

Career Synopsis: 5 years of experience in IT Industry experience as Quality Assurance Engineer across various industries like Banking, Retail & Logistics, Video Animation, Media & Entertainment. ISTQB certified while having knowledge of testing the Web (UI) & Mobile applications with hands-on experience client-side technologies, API Testing (RESTful Web Services) and server-side technologies. Engaged in complete software testing lifecycle owning the test deliverables from start to end through the entire SDLC and experienced in methodologies like Waterfall and Agile (JIRA). Gained knowledge in entire STLC and proven excellence in creating & executing of testing processes like test scenarios, test cases, writing test plans and retesting the bugs. Experience in Black Box testing including Smoke testing, Functional testing, Adhoc Testing, Unit Testing, Sanity testing, Exploratory Testing, Integration testing & End To End testing. Knowledgeable in Defect Life Cycle & testing phases like from the study of System Specifications, Requirement Gathering, Analysis of Requirements, Impact Analysis, Entry and Exit Criteria; gained exposure to root cause analysis of defects and failed test scripts. I have dedicatedly worked on updating my knowledge on Manual and Automation testing which has helped me to enhance my skills specifically in areas like functional testing using Selenium WebDriver with Java, test case preparation, test case execution and defect reporting through HP-ALM, Bugzilla etc. Extracurricular activity: I was ranked 7th from the state in the All India Engineering Entrance Examination 2010 for architecture. Co-curricular activity: I had been a state Table Tennis player and had represented the state Sikkim in many interstate games and north-east tournaments. I had won the Sikkim State Table Tennis Championship in men\'s singles tournament. I had been receiving scholarships from the Sports Authority of India (SAI) and Indian Public School Conference (IPSC) till class twelve. GitHub:

Experience

1. Senior Associate

   Paytm

   Mar 2023 — Present · Bengaluru, IN

   Cultivated and maintained relationships with high-value clients, ensuring exceptional service delivery and satisfaction.Developed tailored strategies to meet the specific needs and goals of key accounts, optimizing their experience and usage of Paytm services.Acted as a primary point of contact for key clients, addressing inquiries, troubleshooting issues, and providing timely resolutions.Collaborated with internal teams including sales, marketing, and operations to execute account plans and ensure seamless customer experience.Analyzed client performance metrics, identified growth opportunities, and implemented initiatives to drive account retention and expansion.Conducted regular reviews and presentations with clients to discuss performance, introduce new features, and gather feedback for continuous improvement.Prepared reports and forecasts outlining account status, revenue projections, and market trends to facilitate strategic decision-making.

Education

• Malaviya National Institute of Technology Jaipur

  Bachelor of Architecture - BArch

  2010 — 2015

• Accredian

  PGP

  2023 — 2024

• Crio.Do

  Fellowship Program in QA Automation (SDET)

  2023 — 2024

• SRM University (Sri Ramaswamy Memorial University)

  Bachelor of Technology - BTech

  2011 — 2015

• Indian Institute of Management, Kozhikode

  Master of Business Administration - MBA

  2021 — 2023

• Tashi Namgyal Academy

  Class XII

  1999 — 2009