Ishan Prabhu
Technical Solutions Lead at Becton Dickinson
- Role
- Technical Solutions Lead at BD
- Location
- Ridgewood, NJ, US
- LinkedIn followers
- 500 followers
About Ishan Prabhu
Driven by a passion for medical innovation and improving healthcare outcomes, I support customer needs by growing business pipelines with BD products and ensuring on-time delivery of customer commitments. My experience spans both startup and large-scale environments, providing industry knowledge on the full medical device lifecycle from early design to commercialization.Currently, as a Technical Solutions Lead at Becton Dickinson Pharmaceutical Systems I serve as the primary technical and quality contact for North America regional accounts. I partner cross-functionally to deliver customer-focused solutions, manage quality complaints and RMAs, lead customer review meetings, support audits, establish Quality Agreements, and initiate customer-requested product and process customization projectsI’m excited to continue learning, growing, and contributing to innovations that make a meaningful impact in healthcare.
Experience
Technical Solutions Lead
Dec 2025 — Present · Franklin Lakes, NJ, US
Serve as a primary technical expert for North America Regional accounts in support of Sales Operations• Cross-collaborate with Tier 2 Technical Solutions, R&D, Project Quality Engineering (PQE), Customer Analytics Team (CAT), and Regulatory Affairs (RA) to deliver integrated solutions to enable customer success• Lead monthly Customer Notification of Change (CNC) review meetings to formally communicate product and process changes impacting customer requirements• Facilitate on-site, third-party, and remote audits for supported accounts to ensure audit readiness and regulatory compliance• Partner with Sales Key Account Managers (KAMs) to develop business cases and initiate customer-requested product customization projects• Manage customer quality complaint processes, initiate Return Material Authorizations (RMAs), and establish Quality Agreements (QAg) with supported accounts as a Customer Quality Manager (CQM)
Education
Rutgers School of Engineering
Biomedical/Medical Engineering
2019 — 2023
Columbia University
Master of Science - MS, Bioengineering and Biomedical Engineering
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