Ishan Kadam
Assistant Vice President @YES BANK
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WORK HISTORY
Assistant Vice President @YES BANK
EDUCATION
Our Lady of Good Counsel High School
SSC, 10
University of Mumbai
Bachelor's , Computer Engineering
SKILLS
ABOUT ISHAN KADAM
As Project Owner of Dynamics 365 CRM and the next-generation YES GENIE platform at YES BANK, I lead end-to-end strategy, architecture, delivery, and transition of enterprise CRM ecosystems that power sales, service excellence, and digital banking for millions of customers.With 10+ years of deep technical & functional expertise in Microsoft Dynamics 365 CE (formerly CRM), Power Platform, and custom application development, I specialize in translating complex banking requirements into robust, scalable solutions from legacy on-premise migrations to modern cloud-native architectures.Key impact areas:• Owned the complete migration and re-platforming of legacy Dynamics CRM into YES GENIE a custom Java + Golden Gate + Kafka + Elastic-powered digital CRM• Led the successful upgrade and stabilization of YES PULSE from Dynamics 2015 → D365 v8.2.2 (On-Premise) including SQL 2016, IFD, claims-based auth, and architectural overhaul• Designed and delivered 20+ enterprise solutions in Corporate Banking, Service Excellence (configurable case routing & team assignment), Lead Allocation engines, API gateways, and Tableau-connected analytics• Hands-on expertise across Plugins, C#, JavaScript, Power Automate, Web APIs (REST/SOAP), SSIS/SSRS, Dataverse, Azure DevOps CI/CD, and third-party integrationsPreviously built my foundation at National Stock Exchange (NSE), Inogic (Microsoft Gold ISV Partner), and early development roles progressing from developer → analyst → solution architect → project owner.Microsoft Certified | Dynamics 365 + Power Platform | Agile PractitionerPassionate about building high-performing teams, solving hard problems at scale, and delivering CRM platforms that don’t just work they win.Always open to connecting with fellow Dynamics 365 / Power Platform leaders, banking tech professionals, and transformation enthusiasts.RBI Regulatory Guidelines Implementation of Sales and Service module of the bank
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