Ishan K

About Ishan K

PM with 12+ years of experience in the field of Opex, lean, digital transformation and program management with Big-4 consulting, Banking and top E-commerce companies. Six sigma green belt certified with proven knowledge of advanced business intelligence tools like Power-Bi, tableau, VBA, excel dashboards. Past projects delivered around optimizing operations, FTE reduction, VOC nlp based projects, Kaizen, Digital and hyper automation RPA projects of all sizes. I specialize in creating smart business case, costing and budgeting, stakeholder analysis, creating project roadmaps, toll gate reviews; effectively leading projects from initiation to completion while engaging and managing stakeholders’ communication effectively.

Experience

1. Sr Digital Transformation Manager

   Genpact Digital

   Jul 2021 — Present

   Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines. Delegating tasks on the project to employees best positioned to complete them. Ensuring projects are delivered on-time, within scope and within budget, creating business case, asset mapping, toll gate reviews and managing change from initiation to closure while keeping key stakeholders engaged. • 2023 Project Cora orchestration tool Drive: Driving end to end program, focusing on Azure case manager digital penetration: project includes communication drive for black belts, collecting use case, qualifying accounts, drafting business case/POV/CBA, setting up demos & build collaterals and overseeing E2E assessment and deal lifecycle• Digital embedment lead focusing on client accounts with high bench, low metric delivery and automation %: Mapping business case, client objectives/problem statements with the apt digital asset to deliver productivity impact, monitoring the entire implementation plan and change management communication.• BPM services for internal clients where contractual productivity benefits has been committed.• Develop a detailed project plan to monitor and track progress, metric performance using complex analytics tool like tableau, power bi, SQL and advanced excel dashboards. Perform risk management to minimize potential risks by creating and maintain comprehensive project documentation.• Meet budgetary goals and make adjustments leveraging agile project management fundamentals and clear communication plan• Owner of business dashboards, spreadsheets, process maps of current and future state and overseeing WBR, MBR, QBR’s for the leadership. • Project Manage the re-solution exercise for the accounts nominated under the DBPO (Digital BPO) umbrella. • Project Planning – Managing timelines and quality of deliverables and estimating resource requirements

Education

• Institute of Management Technology, Ghaziabad

  Master's degree, Project and Operations Management

  2017 — 2018

• Delhi University

  Bachelor of Commerce - BCom, Business/Commerce, General

  2006 — 2009