Ishan Juneja
Business Analyst @Convergint
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WORK HISTORY
Business Analyst @Convergint
IN
Engineered core components for SaaS and ERP platforms, leading a team to achieve a 40% reduction in development time while delivering robust minimum viable products that exceeded client expectationsLiaised with scrum master on 10+ sprint planning to facilitate efficient project execution & delivery, Developed & facilitated data quality control process, achieved 25% reduction in errors to enhance business report accuracyUndertook data analysis & created data models, created 100+ user-stories leading to 15% surge in efficient data-driven decision making. Diagnosed and resolved data inconsistencies by analyzing process workflows reducing processing errors by 20%.Own the product roadmap for 4+ applications and work closely with stakeholders during the product discovery phase to drive timely and successful execution of 20+ new features and improvementsDrive product vision to deliver impact, craft release notes, perform GAP/MoSCoW analyses, test iOS, Android, and web apps to resolve user issues, and execute efficient global launchesCollaborate with UX/UI designers to validate end user requirements and ensure alignment with usability and experience needs, Engage in UAT (User Acceptance Testing) to verify the final solution aligns with business requirementsPrioritize features, manage the product backlog, contribute to product release planning, and coordinate with the engineering team to achieve seamless delivery while overseeing the application support processesEnabled error reduction by 20% by engineering company wide process flow diagrams of biz. processes, benchmarked against 4 peersPartnered with clients to identify critical business challenges, structure relevant datasets with SQL and provide actionable insights using Power BI dashboards to identify 10+ KPIs
EDUCATION
Sri Guru Tegh Bahadur Institute of Management and Information Technology
BCA
Great Lakes Institute of Management
Master of Business Administration - MBA
New Green Field School , Alaknanda
Commerce
ABOUT ISHAN JUNEJA
I thrive on transforming complex challenges into streamlined solutions that drive growth and efficiency. Currently navigating the dynamic landscape of business analysis at Convergint, I’ve had the opportunity to lead a talented team in engineering core components for SaaS and ERP platforms. One of my proudest moments was achieving a 40% reduction in development time while delivering minimum viable products that not only met but exceeded client expectations. Before this role, I honed my analytical skills at KPMG as a Product Analyst where I collaborated closely with my team to synthesize knowledge capital across various projects. This experience taught me the importance of effective communication and teamwork—skills that have been invaluable throughout my career. I also had the chance to manage customer relationships at Concentrix where I addressed technical queries related to Amazon services, resulting in a remarkable CSAT score of 92%. My journey has been fueled by a passion for continuous learning and improvement. As an MBA candidate at Great Lakes Institute of Management, I\'ve been actively involved in the Events Committee where we organized initiatives that fostered collaboration among peers while enhancing our leadership skills. This blend of academic rigor and practical experience has shaped my approach to problem-solving. Outside work and studies, I enjoy diving into market research trends—whether it\'s analyzing competitor strategies or exploring new digital marketing techniques during my internship at Yatra Online Pvt Ltd. These experiences keep me grounded in the realities of our fast-paced industry while igniting my curiosity for what’s next. I am happy to connect with like-minded professionals and learn from their experiences. Skills: Business Analysis | Project Management | Product Development | Market Research | Team Leadership | SaaS & ERP Platforms
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