Ishak Bouzar

Bilingual Customer Service Representative @Tangerine

Moncton, NB, CA

Deliver friendly and professional service to clients through inbound, outbound and E-Service channels in a fast-paced environment• Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.• Educate clients on a wide range of financial products (e.g.Chequing/Savings accounts,Tfsa,Rsp,Rif,Gic etc.) and on self-service channels to enable Clients to serve themselves online.• Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.