Ishaan Mudgal

About Ishaan Mudgal

Senior Product Leader | AI/ML & GenAI Innovator | CX & Strategy LeaderI\'m a results-oriented Product & Program Management professional with 6+ years of experience driving end-to-end product development across Amazon & Samsung Research. My core focus lies in delivering customer-first, AI-powered experiences that simplify decision-making and unlock measurable business impact.At Amazon, I currently lead the charter to reduce customer drop-offs from their buying journey by eliminating their friction points through innovative CX & Product Solutions. Skilled at transforming customer insights into scalable solutions, driving over $1B in business impact across 22 marketplaces. I’m also a key contributor in building Amazon Defect Registry platform, an AI-powered defect management system, helping teams manage their workflows efficiently.Previously, I worked as a Senior Software Engineer at Samsung Research, building ML & AI powered products for flagship mobile devices and ADAS use-cases. What I bring to the table:• Expertise in AI/ML, GenAI, LLM-powered product design• Proven ability to drive CX, experimentation, and A/B testing at scale• Deep understanding of user behavior through research, surveys, and UX/UI collaboration• Strong documentation (BRD, PRD, PRFAQ) and GTM execution• Tools: Qualtrics, Asana, Jira, SQL, Python I\'m passionate about building intuitive, scalable products that combine technology + empathy to solve real user problems.

Experience

1. Senior Program Manager

   Amazon

   Dec 2024 — Present · Bengaluru, IN

   Led the product strategy, roadmap, and launch of Size & Fit related products on Amazon Detail Page, delivering $400Mn+ incremental topline growth- Conceptualized & Launched Size Guide & Size Charts for 50+ non-apparel product types, delivering $50Mn topline growth- Conceptualized and launched a centralized defect management system handling defects/day, reducing manpower cost by 60%- Led worldwide customer/market surveys & research using Qualtrics & UserTesting platform to gather customer insights- Collaborated closely with cross-functional teams including Engineering, UX/UI Design, Legal & Finance- Managing dependency across 3 SVP teams, 6 Tech directors and 30+ category directors

Education

• Indian Institute of Management, Indore

  Master of Business Administration - MBA, Business Administration and Management, General

  2019 — 2021

• Delhi College of Engineering

  Bachelor of Technology (B.Tech.), Computer Science

  2013 — 2017

Skills

• Microsoft Office
• Data Analysis
• Html
• Data Warehousing
• Mysql
• Algorithms
• Communication
• Java
• Coding Languages
• Android Development
• C
• Programming
• Databases
• C++
• Business Analysis
• Sql
• Data Mining