Ishaan Jha
Operations Manager @Concentrix
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WORK HISTORY
Operations Manager @Concentrix
Operations Manager in content moderation and data annotation, overseeing 120+ resources across two high-impact projects for one of the world’s leading e-commerce platforms. Focused on capacity planning, quality assurance, team wellness, and continuous process improvement to drive operational excellence.
EDUCATION
Goethe Institute
B2.2 Zertifikat, German Language Teacher Education
Delhi University
Bachelor's degree, Economics
ABOUT ISHAAN JHA
Master Process and Mentor Trainer & Quality Team Lead at Tech Mahindra for Relevance Project - Ensuring trainers onboarded are well versed with product knowledge along with facilitating skill.(QTL) Maintaining the quality of all the projects under relevance and conducting interviews to ensure the bar is raised.2. Experienced Content Specialist and German language expert with a demonstrated history of working in the internet industry. Skilled in Online Moderation, Product Safety, Public Speaking, Management, and German. Strong media and communication professional with a Bachelor\'s degree focused in Economics from Delhi University. 3.Founder of @imaginecrowdfunding ( Instagram). The crowd fund is aimed at providing aid in form of Ration packets, Medical bills etc- and is currently running a school in Bihar.4.Lead Vocalist in @awakeaftermidnight.( Experimental Rock Band )
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