Isha S.

About Isha S.

Results-driven Product Manager with a passion for crafting end-to-end user experiences across both B2C and B2B sectors. Skilled in building strong cross-functional relationships and leading products through the entire lifecycle - design, development, launch, and marketing. Expertise in translating complex customer needs into actionable requirements to create scalable, impactful products. Highlights:* Developed a platform/middleware to support global market compliance validations, enhancing the end-to-end online experience for B2B customers.* Created a product availability dashboard to optimize internal retail sales and drive revenue in the refurb segment.* Led global expansion efforts (B2C) with the successful website and store launch for a brand’s entry into a new international market.* Modernized the Order Management System (OMS) to support scalable, sustainable growth for franchise operations (B2B).* Transitioned from UPC and legacy SKUs to EAN and global SKUs, enabling flexible inventory management across all global franchise partners (B2B).* Implemented EDI enablement to standardize electronic document exchange and enhance security for B2B partners via the SPS EDI platform.* Redesigned B2C website on the Demandware platform, elevating customer experience for loyalty and subscription services.* Overhauled global navigation for B2C websites, driving increased user engagement and satisfaction.

Experience

1. Sr Product Manager (Apple Com)

   Apple

   Jan 2024 — Present · Cupertino, CA, US

   Spearheading the development of innovative consumer experiences for both internal and external stakeholders. Leading high-impact compliance and segmentation projects to drive revenue growth and enhance user experience.

Education

• Amity Business School

  Master of Business Administration (MBA)

  2003 — 2005

• University of California, Berkeley

  Professional Certificate

  2011 — 2012