Isha Gautam

About Isha Gautam

Engineering leader focused on Cloud PaaS and SaaS architecture with a passion for mentorship and bleeding edge technology. Specialties: DevOps Cloud Platform Creation and Curation Cloud Application Development. A recognized leader that organizations can depend on to set a successful course to deliver high-quality products that excite customers and motivate teams. MBA, Product Management and Six Sigma Green Belt certified to practice the best methods for a successful business. Data Analytics and Data Science trained with Pandas, Python, AB testing, analytics tools, charts, expertise in Excel, etc.Agile Methodologies trained and certified.Cloud Computing (SaaS, PaaS, IaaS)| Devops | Platform developer | Enterprise application software development | CI/CD | Agile/Scrum | Agile Coaching and transitions | DevOps o User Experience & Adoption | Software Quality practices and process | Customer Success/Customer Adoption Programs | Product Ownership | Data Analytics | Data ScienceTechnology business lead with years of experience in envisioning, building, delivering and managing global market leading enterprise-class cloud, hybrid, premise and hosted web security and customer experience solution platforms.Passionate about CX transformation using data, customer journeys, analytics and Artificial Intelligence. Excited about end customer adoption, market share & revenue growth, continuous innovation, team building and organizational leadership.Developer experience, enterprise business apps & data, API platforms & integrations.Product-line vision, strategy, buy-in, user-centric design, execution & measurement.Digital Marketing & Go-To-Market strategies.Engineering management - Geographically distributed People, Program & Delivery.Experience in Software Design, development, testing, security, and support of multi-platform real-time distributed premise/cloud solutions.Hands-on expertise in DevOps, Agile - Scrum, Lean and Kanban methodologies.

Experience

1. Senior Software Cloud Engineer

   Cisco

   Nov 2018 — Present · San Diego, CA, US

   Senior software cloud developer for the Webex platform team. Developing platform using python, stackstorm, docker, terraform, CI/CD for webex product. AWS expertise in all AWS related services like RDS, elasticache, elasticsearch, EC2, etc. Handle customer requests and understand their requirements and develop effective plan of execution with growth productivity, prioritizing, setting milestones, budgeting, resources, analyzing system risks, mitigation. Generating MQRs(Monthly Quality Report) to present stakeholders with availability metrics, charts, graphs, budgeting, costing and other tools. Global, cross-functional product operations team responsible for building and maintaining various systems and processes that power the Sales, Customer Success, and Marketing teams. Reported on system health, new releases, and items that may impact business usage. Partnered with campaign strategy and deployment team to understand operational needs and write requirements Presented and trained products at Cisco live and big events to a wider customer globally.

Education

• Udemy Alumni

  Master's degree

  2020 — 2020

• Udemy Alumni

  Master of Business Administration - MBA, Business Administration and Management, General

  2020 — 2020

• BIT Mesra Student-Industry Relations Cell

  Bachelor of Engineering (B.E.), Computer Science

  2006 — 2010

• San Diego State University

  Master's Degree, Computer Science

  2014 — 2016

• Saint Anselms School

  High School, Science and Mathematics

  2004 — 2006

Skills

• Intelligent Networks
• Unix
• Perl
• Sql
• Office 365
• Testing
• Java
• C++
• Html
• Oracle
• Cisco Call Manager
• Communication
• Performance Testing
• Agile Methodologies
• Matlab
• Social Networking
• Cisco Technologies
• System Testing
• English
• Software Development
• Python
• Scrum
• Microsoft Exchange
• Databases
• C