Isha
Customer Success Leader | Managing CSM Team for Global Enterprise Accounts (EMEA & US) | SaaS, MarTech & Robotics Automation | Driving Adoption, Retention & Value Realization
- Role
- Team Lead Customer Success at Brevo
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Isha
SaaS Customer Success Leader with over 14 years of experience across US, EMEA, APAC & UAE. Achieved a 90% renewal rate and 20% expansion through strategic QBRs. Drove 30% revenue growth from Tier 3 accounts and reduced churn risk with proactive 90-day renewal frameworks. Managed global enterprise clients with 98% CSAT and SLA compliance. Increased expansion by 30% through platform enablement and onboarding sessions. Skilled in team leadership, strategic planning, and CX optimization.
Experience
Team Lead Customer Success
Jan 2025 — Present · Noida, IN
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