Ismael Valenzuela
Supplier Operations Manager - Capital One | Elevating Supplier Relationships for Optimal Performance and Excellence
- Role
- Supplier Operations Manager at Capital One
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About Ismael Valenzuela
I am a FinTech professional with deep experience in overseeing supplier operations. My strengths include managing stakeholder relationships and developing high-performing teams. I have achieved a reputation for successfully launching start-up call center locations and improving employee engagement and performance efficiency while increasing overall customer satisfaction.I thrive in dynamic and multicultural environments, leveraging my fluency in Spanish to facilitate seamless communication and collaboration across borders. My commitment to delivering exceptional customer experiences, combined with a keen understanding of regional nuances, positions me as a valuable asset in navigating the complexities of supplier management in the Latin American call center landscape.As a forward-thinking leader, I embrace innovation and emerging technologies to stay ahead of industry trends. Let\'s connect to discuss how my global perspective and hands-on experience in supplier operations can elevate your international call center strategy and drive sustained success.
Experience
Supplier Operations Manager
Feb 2018 — Present · Tulsa, OK, US
Oversee the Latin America call centers in Costa Rica, Colombia and Panama, serving as the primary point of contact for our clients in the region. Demonstrate a deep understanding of the cultural nuances and business practices of the region, resulting in a proven track record for anticipating customer needs and challenges and delivering service excellence.
Education
University of Phoenix
MBA, Management
2009 — 2010
Golden Gate University
Bachelor’s Degree, Business Administration and Management, General
1999 — 2003
Skills
- Call Center
- Credit Cards
- Management
- Negotiation
- Leadership
- Project Management
- Quality Assurance
- Training
- Banking
- Risk Management
- Business Process Improvement
- Call Centers
- Analysis
- Auditing
- Customer Service
- Vendor Management
- Strategic Planning
- Finance
- Coaching
- Process Improvement
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